RETURNS OR EXCHANGES
silunyangllc.com (hereinafter referred to as “we” or “our company”) is committed to providing you with high-quality kitchenware and an excellent shopping experience. To ensure your satisfaction, we have formulated the following return and exchange service policy. Please read the following carefully before purchasing to understand our return and exchange process.
- Return and Exchange Conditions
Product Quality Issues: If the product you received has quality problems, such as damage, functional failure, not consistent with the description, etc., you have the right to apply for return and exchange.
Delivery Issues: If the product is damaged or lost due to our delivery reasons, we will be responsible for free replacement or refund.
Non-quality return and exchange: If you need to return or exchange the product for personal reasons (such as dislike,etc.), please contact us within 7 days after receiving the product. Please note that some products may not support unconditional return and exchange due to their special nature (such as customized products, consumables, etc.). - Return and Exchange Process
Contact Customer Service: Please contact us through our customer service hotline, email and other information to explain the reason and needs for return and exchange.
Application review: Our customer service team will review your application as soon as possible after receiving it, and inform you whether it meets the return and exchange conditions and the subsequent operation guide.
Product return: If your application is approved, we will provide the return address and return requirements. Please ensure that the original packaging and accessories of the product are intact, and return the product according to our requirements.
Refund or exchange: After receiving the returned product, we will conduct a quality inspection. If it is confirmed that the product has quality problems or meets the return and exchange conditions, we will handle the refund or exchange procedures for you as soon as possible. The refund will be returned in the original way of your payment method at the time of purchase, and the exchange will be arranged as soon as possible according to your needs and inventory. - Notes on returns and exchanges
Return period: Please apply for return and exchange within 7 days after receiving the product. Expired applications will not be accepted.
Product status: The returned product should keep the original packaging and accessories intact, without artificial damage or stains. If the product has signs of use or damage, it will affect your return and exchange rights.
Shipping cost: If the return or exchange is caused by product quality problems or our delivery reasons, we will bear the shipping cost of the returned product. If you need to return or exchange the product for personal reasons, the shipping fee will be borne by you.
Refund time limit: The refund will be processed within 2 working days after we receive the returned product and confirm that it is correct. The specific refund time may be affected by the processing speed of the bank or payment platform. - Special product return and exchange instructions
Some special products (such as customized products, consumables, etc.) may not support unconditional return and exchange. Please read the product details and return and exchange policy carefully before purchasing to understand the specific return and exchange regulations.
We are committed to providing you with high-quality return and exchange services to ensure that your shopping experience is pleasant and satisfactory. Thank you for your choice, let us work together to create an honest and harmonious shopping environment.
